Safety by Design self-assessment tool was created to put user safety and rights at the centre of the design and development of online products and services.
Rather than retrofitting safeguards after an issue has occurred, Safety by Design focuses on how technology companies can minimise online threats by anticipating, detecting and eliminating online harms before they occur.
The team was co-led by myself and a data specialist. The team consisted of BAs, PMs, POs, UX, UI front and back-end developers, data analysts and security advisors. We also engaged with 108 and consulted deeply with 51 industry members, NGOs, advocacy groups, expert individuals and government bodies while developing the resources.
What we came up with was a responsive system where the CRM and front end are in constant communication, pushing questions, answers, case studies and other content to the customer-facing website based on choices made by the user, while sending back progress information to allow for scoring, weighting and the development of a personalised end report.
We couldn’t have logins for security reasons, what we came up with was to serve our users a reference code. This will allow them to return to the tool again and again to continue where they left off, all without having to share any PII with us.
To ensure security and privacy are robust and transparent, we also engaged 3rd party vendors to conduct a Privacy Impact Assessment and Security and penetration testing of the tool. This provided us with certification that the tool meets best practice privacy and security standards.
My role spread across UI, UX, Product Manger, brand, data visualisation and delivery.
In 2021 the Safety by Design self assessment tool received international recognition winning the American Chamber of Commerce's, Digital Economy Award.
